Newgistics Inc.

Site Operations Engineer

# Positions
Digital Services


Tacit Knowledge is a global software company specializing in e-Commerce. Our team is comprised of seasoned consultants and platform support staff who use automated infrastructure provisioning techniques, resulting in projects that are more efficient and systems that are more reliable and performant.


Your skills will never be out of date working with the latest technologies at Tacit Knowledge. We treat infrastructure as code, leveraging the best in automation techniques covering cloud virtualization, environment management, server provisioning, application performance monitoring, configuration management, and elastic scaling. Our goal is to make infrastructure management free from human error or the need to watch a dashboard.


Our culture is innately entrepreneurial because it is comprised of highly talented people who thrive in an atmosphere where ideas, actions and initiative are not only welcome, but encouraged and rewarded.


As Site Operations Engineer for Tacit Knowledge, you will be performing the following activities:


  • Resolve and investigate production environment problems and apply preventative maintenance
  • Resolve IT problems that affect clients’ commerce under tight time constraints and pressure
  • Communicate, verbally and written, patiently and clearly both with teammates and clients
  • Occasionally solve issues which may occur out of work hours (will be compensated)
  • Gather operational data while understanding the premise of quantifying investigation, results, and operations with data (specifics can be trained)
  • Work with customers, DevOps, developers, managers, and peers from around the world (literally)


You'll have an opportunity to get hands on experience working with the following tools and platforms while supporting various environments at Tacit Knowledge: Chef, Terraform, Zookeeper, Mesos/Kubernetes, Rackspace Cloud, AWS, Google Compute Engine, SAP hybris, Okta, Ansible, and more. Our view on monitoring is equally comprehensive and includes New Relic, dynatrace, fluentd, JMX feeds, hystrix, sensu, bizcheck, Graylog2, Nagios, Pingdom, and more.


A successful candidate will:


  • Have a strong background in second or third level support operations for high volume transactional web sites
  • Have lengthy experience as a linux and/or network administrator, knowing how to troubleshoot networking issues and maintain a server system
  • Have a profound interest in automating these activities
  • Should be able to demonstrate diagnostic methodology and problem solving algorithms under fire
  • Have a Bachelor’s Degree, with a background in computer science preferred, although sufficient experience can be substituted


If you've been looking to work with a great team of infrastructure automation professionals, this is your chance.


If you believe your skills and experience match this position at Tacit Knowledge office please apply here and submit your resume.


Tacit Knowledge offers a highly competitive base salary and benefits, including a progressive bonus plan.




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