Tacit Knowledge is a global software company specializing in e-Commerce. Our team is comprised of seasoned consultants and platform support staff who use automated infrastructure provisioning techniques, resulting in projects that are more efficient and systems that are more reliable and performant.
Tacit is looking to grow our customer handling and customer relations practices. We're seeking intelligent, passionate people who have a solid, basic understanding of the technical infrastructure dynamics of e-commerce systems and a desire to match those well-engineered, durable, and well performing systems to great customer service.
Our culture is innately entrepreneurial because it is comprised of highly talented people who thrive in an atmosphere where ideas, actions and initiative are not only welcome, but encouraged and rewarded.
As a Customer Support Analyst for Tacit Knowledge, you will be performing the following activities:
You'll have an opportunity to support Tacit Knowledge clients and accounts with some international luxury brands, and play a vital role in helping to keep their e-commerce systems serving their own retail customers. You'll be a vital part of helping demonstrate the value our company provides to them through metric software like New Relic. You'll use a Customer Relationship Management system as a core part of your role, along with monitoring software such as Nagios, StatusCake, Pingdom, NewRelic. You will build your understanding of Linux, network principles and basic database principles to keep their clients, and ours, happy. You'll have a chance to help us better develop our offering to our clients, through customer handling practice improvements and new offerings. You'll support the infrastructure engineers in providing insights and improvement suggestions to make our technical support systems even better.
A successful candidate will:
If you've been looking to work with a great team of software professionals, this is your chance.
If you believe your skills and experience match this position at Tacit Knowledge office please apply here and submit your resume.
Tacit Knowledge offers a highly competitive base salary and benefits, including a progressive bonus plan.