Newgistics Inc.

  • Senior Business Analyst

    Location US-CA-San Francisco
    # Positions
    Digital Services
  • Overview

    Tacit Knowledge is a global consulting firm specializing in software and website development, architecture and optimization. Our team is comprised of seasoned consultants employing Agile software development techniques, resulting in projects that are more efficient, and outcomes that are more reliable.


    Your skills will never be out of date working with the latest and greatest technologies at Tacit Knowledge. As you move from one client engagement (average project is 6-9 months) to the next, you will have ongoing exposure to multiple business problems, clients, and technology stacks.


    Our culture is innately entrepreneurial because it is comprised of highly talented people who thrive in an atmosphere where ideas, actions and initiative are not only welcome, but encouraged and rewarded.


    The founders of Tacit Knowledge are natural Agile gurus and it is in their collective DNA to manage everything from an Agile perspective, whether it be collaborative interviewing or embracing an iterative process to create the best performance-based bonus plan in the industry.


    We are currently looking for an exceptional Senior Business Analyst to join our team! Our Senior Business Analyst works within our digital consulting team to advise, coach and guide our clients. This is a highly visible role where you will have a direct impact on the benefits our clients gain from using us as their System Integrator (SI) partner. As a Senior Business Analyst , you will exercise your end-to-end eCommerce knowledge to facilitate workshops during inception & discovery phases, create a backlog of business requirements, and contribute to solutions. The Senior Business Analyst is a key liaison between the client, delivery and engineering team and responsible for ensuring that everyone is operating to the same goal.


    In order to be a successful member of our consulting team, we place a strong emphasis on “big picture” strategic thinking, self-starter, good listener, adaptive, and most importantly a problem solver.


    • Act as the Subject Matter Expert in the eCommerce domain to facilitate workshops and create high-quality user stories.
    • Build a strong awareness of client needs and potential opportunities to expand project scope and further enhance business engagement.
    • Develop artifacts to drive discussion during workshops to ensure that all business needs are captured in requirements.
    • Manage the backlog during the implementation phase and guiding clients on scope-creep and change management.
    • Contribute during all phases of the development cycle (analysis, design, implementation, testing and deployment).
    • Working with Technical Lead to document, define and share detailed business requirements of critical and complex custom-designed, digital commerce applications that use a wide range of the very latest technologies.
    • Function independently and within distributed teams.
    • Be a project leader when one is needed, including playing the role of Agile Project Manager if required.
    • Potential line management of local consultants and business analysts, depending on nature of engagements


    • 5+ years as eCommerce business analysis experience, either within a consultancy or the online division of an established retailer.
    • Experience working with functional and nonfunctional requirements for software development and/or integration projects.
    • Experience with UI/UX research.
    • Exceptional presentation, listening, written and verbal communication skills with an ability to hit the ground running at client sites and to rapidly establish rapport with the client.
    • Experience of collaborating with remote/offshore development teams.
    • Willingness to travel to client sites up to ~50%.

    Beneficial Skills: 

    • Experience with Agile software development methodology, including user story creation.
    • Experience working as a professional consultant. Bonus points if you’ve been the primary point of contact with clients.
    • Strong understanding of capabilities and limitations of programming languages, middleware solutions, application servers and presentation layer tools.
    • Familiarity with testing methodologies.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us to receive updates on jobs and stay informed of opportunities without applying for a specific position.