The Engagement Manager is a pivotal role at Tacit. They serve as the consultative peers of our client’s executive staff and will own multiple ongoing client relationships. In this role, the Engagement Manager will drive the entire engagement delivery process from opportunity qualification, proposal, project scoping, resource planning through contract execution. This role is also the single point of escalation for issues both within the Tacit project team and the client.
The Engagement Manager participates in all of the following: client management, opportunity identification, project management, project estimation, project tracking and billing, resource allocation and risk identification and management.
Ideal applicants will have familiarity with software development services, consulting and retail vertical expertise.
5+ years in a client-facing role
5+ years managing services delivery and contracts with clients
A track record of building and maintaining long-term client relationships
Proven success in developing and expanding services within existing accounts
An understanding of the impact of technical decisions on business benefits
Skilled in identifying buying factors and ability to position services effectively
Ability to lead with confidence through ambiguity
Aptitude to learn new technology concepts quickly
World-class listening and advocacy skills
Previous experience working as an Account Manager, Delivery Manager, Customer Success Manager or similar in a services organization
Conceptual understanding of best practices for business analysis,
Agile software development, and quality assurance
Experience authoring and managing the delivery process of proposals, client presentations, Statements of Work and Change Orders